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Customer Care Manager

Location: 

Bracknell, Berkshire, GB Kortrijk, BE

As a Customer Care Manager, you oversee the end-to-end performance of field service operations across the UKI and Nordics region. You ensure consistent service delivery while leading teams and supporting customer satisfaction.
 
You contribute to operational efficiency, service performance, and collaboration with internal and external stakeholders to support business growth.

Key Responsibilities

  • Manage daily field service operations to ensure high-quality service delivery
  • Monitor performance using KPIs and dashboards
  • Ensure consistent service delivery across internal teams and external partners
  • Lead and develop a regional service team, including resource planning
  • Drive team capability through training and knowledge sharing
  • Collaborate with Operations, R&D, Product Management, and Sales & Marketing
  • Support Sales during Quarterly Business Reviews
  • Act as the escalation point for critical customer issues
  • Drive continuous improvement based on root cause analysis
  • Manage external partners and service contracts
  • Contribute to budget management and cost optimisation
  • Ensure compliance with local regulations

Your Profile

  • Master’s degree in Engineering or a related field (or equivalent experience)
  • Minimum 5+ years of relevant experience in a technical or service environment
  • Strong leadership and people management skills
  • Good commercial insight and financial understanding
  • Experience with service operations and performance improvement
  • Fluent in English
  • Customer-focused and results-driven

Our Offer

  • Competitive salary and benefits
  • Opportunity to lead regional service initiatives
  • Exposure to cross-functional collaboration
  • Direct impact on customer satisfaction and business performance

🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.  

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this

About Barco

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. 
 
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. 
 
Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity. 

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