Apply now »
Location: 

Bracknell, Berkshire, GB

Date:  Aug 5, 2022
Job ID:  4626

Customer Service Engineer UK

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents.

 

Function

 

Barco is looking for a new Customer Service Engineer for the UK and Ireland region in order to reinforce its existing team at its UK Office in Bracknell.

As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area. You will be key to ensure Barco remains a truly service- and client-oriented company.

 

Key responsibilities

 

  • You provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the UKI area and abroad.
  • You are responsible for repair and troubleshooting of Barco hard- and software.
  • You assist at sales demos in order to promote our Barco’s solutions.
  • You give product training to partners and end-users.
  • You execute pro-active analysis visits, you report and provide suggestions.
  • You collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • You document actions and solutions in a timely fashion.
  • You follow training to update your technical, commercial and soft skills.
  • You build a relationship with the Customers and detect Service sales opportunities.


Requirements

 

  • You have 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
  • You have a good knowledge of hardware, software and networking technologies.
  • Experience with Barco’s products and Salesforce is a plus.
  • You communicate fluently in English. Knowledge of any additional language is an asset.
  • You have excellent communication skills, both verbally and in writing.
  • You are service- and client-oriented.

 

Apply now »