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Duluth, US

Job ID:  304

Services Operations Manager

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,600 employees, located all around the globe, we realized sales of 1,082.6 million euro in 2019. 



The Services Operations Manager performs a critical function for the Barco Americas service team by tracking big picture initiatives and identifying areas requiring correction or improvement.  Responsibilities include monitoring and reporting on all service KPI’s and driving other initiatives as identified by the Vice President of Service for the Americas. This role works across global geographic regions and matrixed division leadership to communicate strategic business trends and identify additional data to develop deeper business insights to resolve points of friction and waste. This role interacts with the global service organization by actively engaging in activities focused on business processes design and organizational improvement initiatives. This position is based in Duluth, GA.


Key Responsibilities


  • Analyze performance metrics data and leverage it to effectively help management develop regional coaching strategies and develop the execution plans.
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals.
  • Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency based on business trends.
  • Continuously research and remain knowledgeable of industry trends and competitive services models
  • Analyzes & defines information flows, business processes, procedures and improvement opportunities in relation to service priorities
  • Define and Update KPI dashboards for company-wide review and consumption
  • Support functional managers in measuring effectiveness and efficiency of global service performance (monthly KPI Dashboard as well as ad-hoc reporting) with the aim of identifying & rolling out (Quality) improvement programs
  • Report progress of improvement programs and performance status to leadership upon request




  • B.A., Business, Finance, Operations Management or related field




  • Minimum 3-5 years of experience in service operations or similar capacity
  • Ability to think strategically to address top level business concerns and drive paths forward with incomplete data and ambiguity
  • Experience with long-term planning and aligning programs to critical KPI’s
  • Ability to communicate effectively with all levels of the organization about strategy and company initiatives
  • Adaptable approach that enables the Operations Manager to adjust to reality and shift priorities accordingly in a complex matrixed environment
  • Effectively utilize CRM tools to monitor performance and effectiveness of lead generation and territory performance
  • Demonstrated ability to evaluate and balance workload through effective time management, prioritization, and organizational skills
  • Ability to work effectively in an office-based or remote environment
  • Ability to travel as required meeting team and department goals (up to 25%)



 Are you excited to dive into a new challenge?  

Don't hesitate to apply!

Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI