Inside Sales Representative
Kortrijk, BE Nanterre, FR Saronno, IT Madrid, ES
Key Responsibilities
- Maintain and update CRM data, ensuring contacts and activities are accurately logged
- Validate, enrich, and qualify inbound and outbound leads from various sources (e.g. phone, web, campaigns, tradeshows) within agreed SLAs
- Assign leads to the appropriate sales managers, business development managers, partners, or distributors
- Communicate proactively and reactively with prospects and customers via phone and email
- Respond to customer enquiries by leveraging internal knowledge and collaborating with teams such as product management, service, supply chain, and finance
- Facilitate virtual product demonstrations and coordinate sales appointments
- Support the handling of pre-sales-related NPS detractors
- Contribute to projects aimed at identifying, nurturing, and converting leads
- Support marketing and sales initiatives to generate appointments, leads, and subscriptions
- Occasionally participate in customer meetings or support regional events
- Share best practices with global teams to improve conversion rates and marketing ROI
Your Profile
- Bachelor’s degree or equivalent through experience
- Experience in a commercial or customer service environment; inside sales experience is a plus
- Fluent in French and English, Spanish or Italian; knowledge of Dutch or Arabic is an asset
- Ability to work independently in an international environment and communicate effectively with stakeholders
- Strong organisational skills combined with technical affinity
- Supportive and collaborative mindset, with a strong focus on helping sales teams achieve their goals
- Commercial mindset with a proactive, solution-oriented ‘can-do’ attitude
- Strong problem-solving skills with ownership and accountability
- Creative mindset to support marketing and sales initiatives
- Good proficiency in Microsoft Office tools
- Familiarity with CRM systems or lead management tools is considered an asset