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Location: 

Mexico, MX

Date:  Aug 25, 2021
Job ID:  2985

Services Director, LATAM

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020. 

This individual manages all service functions within LATAM.  They have the end responsibility for the performance of teams relative to quality, cost and delivery performance as requested by the business divisions and the region. The jobholder will ensure all aspects of safety and the environment for employees is accomlished by working with local managers.  Organizes, coordinates, controls and steers all related services processes and departments.

 

Responsibilities:

 

  • To coordinate with the regional and divisional Service leadership to fulfill overarching company objectives.
  • To support Sales processes by delivering on time, with agreed upon outcomes within the given quality, satisfaction, revenue, and cost objectives.
  • Responsible for Service business development activities including the design and introduction of new service offerings as well as the delivery of services in their specified territories.
  • To coordinate and organize multiple services departments like: Commercial Development, Field Service, Project Management, Depot Repair and Support Center etc.
  • To manage all Service personnel, costs, forecasting and investments within a specified territory.
  • Manage all services activities in the context of regional customs and laws including supply chain and field service activities etc.
  • To define and implement the optimal organization which is best fit to support the targets set to the organization.
  • To provide input to the senior management on the current Service performance through the reporting of a balanced set of key performance indicators.
  • To provide input to the senior management on strategic decisions on Service delivery, supporting systems, delivery initiatives and annual financial planning.
  • Accountable for all people management including preparing and coaching associates for current and future needs.

 

Education:

  • University bachelor’s degree/diploma required from an accredited institution
  • Master of Business Administration (MBA) or equivalent professional experience

 

Experience:

  • Minimum of 8 years’ experience in relevant Service departments

 

Competencies:

  • People manager, experience managing large remote teams
  • Communication skills
  • Ability to work in an international environment
  • Experience building new service solution offerings to drive revenue in major markets of Latin America
  • Remote management experience with multi-cultural and multi-site teams
  • Supply chain knowledge and manufacturing techniques are key with emphasis in Latin American Regions and Countries
  •  Knowledge of ERP systems and standard Microsoft Office programs
  • Language proficiency in English, Spanish and Portuguese