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Location: 

Petaling Jaya, 10, MY

Date:  Sep 21, 2022
Job ID:  5901

CUSTOMER SERVICE ENGINEER 1

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents.

Responsibilities

  1. Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency.  In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations.
  2. Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products.
  3. Performs scheduled/emergency on-site service repairs, schedules and performs on site preventive maintenance.
  4. Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.
  5. Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
  6. Provides technical support to the rest of the organization
  7. Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment.
  8. Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions.

 

Qualification

  1. Technical bachelor, or higher, or equivalent through experience
  2. A graduate with minimally 5 years of industry or related experience
  3. Ability to schedule and perform assignments independently
  4. Good communication skills, service and client orientation

 

Our Offer

  1. A permenant contract and flexible benefits 
  2. A competitive salary package with flexible benefits such as supplementary medical insurance 
  3. Internal training offfered by Barco University 
  4. An intertesting, challenging job with lots of autonomy 

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