Customer Services Engineer

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,360 employees, located all around the globe, we realized sales of 1,050 million euro in 2023.

Function

Barco is looking for a new Customer Services Engineer for the EMEA, based in its Polish Office in Warsaw.  As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate, Control Room and Healthcare area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities

• Provide technical remote and on-site support to Barco’s Corporate, Control Room and Healthcare Customers in the EMEA area.
• Repair and troubleshooting of Barco hard- and software.
• Assist at sales demos to promote our Barco’s solutions.
• Give product training to partners and end-users.
• Execute pro-active analysis visits, report and provide suggestions.
• Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams.
• Document actions and solutions in a timely fashion.
• Follow training to update your technical, commercial and soft skills.
• Build a relationship with the Customers and detect Service sales opportunities.

Requirements

• 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
• Good knowledge of hardware, software and networking technologies.
• Communicates fluently in English.  Knowledge of any additional language is an asset.
• Excellent communication skills, both verbally and in writing.
• Is service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.

Our offer

• A permanent contract
• A competitive salary package.
• The opportunity to work for an international market leader where innovation really matters.
• Internal training in our Barco University
• A modern and state-of-the-art working environment