Business Process Expert

📁
Sales/Business Development
📅
1901179 Requisition #

 

 

Function

 
As Business Process Expert you will be responsible for leading the description, analysis and mapping of best practice sales processes and operations with tool functionality, development and implementation, and this in a global perspective. The function plays a key role in the change management of new ways of working, and supervises the process quality and adoption within the tools and IT systems in order to maintain a flawless operation and optimal performance of the global sales operations.
You will be working closely together with the Business Process Owners (Sales) and a Project Leader.
 
Key Responsibilities
  • You assure that the Business Process Owner receives the required business and process input for proper decision making in strategic sales operation matters.
  • Within the strategic vision of the operations as owned by the Business Process Owner, you play a leading role in the decision making around and set-up/maintenance of best practice processes.
  • You develop and implement effective and efficient processes to ensure that a high- quality service can be provided to both local and global accounts.
  • You make sure that all relevant business flows are covered taking supporting a lean mindset of standardization, simplification, harmonization and Total Cost of Ownership.
  • You actively contribute to the definition of new ways of working and processes in line with, and support of new business requirements/models.
  • You are the champion in best practice sales process descriptions.
  • You drive adoption and change management with all sales teams (external / internal) to ensure that agreed system development plans are properly and timely executed.
  • Consult other people/Business Process Experts if needed to make sure the proposed way of working is OK for all parties involved. (e.g. all regions, all divisions, other integrated processes)
  • You assure that key users are adequately trained to fulfill their role.
  • You active follow-up on key users in activities assigned to them, and support key users if needed.
  • You coordinate between operations and IT implementation/development teams to make sure the agreed processes are properly implemented and supported in the different IT tools and systems. 
  • You closely follow-up on all system new development requests, incidents and change requests.

 

We are looking for a new colleague who

  • Has a technical Master’s degree, or equivalent through experience;
  • Has minimum 5 years in a sales environment with demonstrated change track achievements and a strong IT background. Also candidates who are working in IT consultancy roles, are welcome to apply;
  • Has strong technical and analytical competencies, combined with broad IT-skills;
  • Shows thorough process knowledge and have a passion for process excellence;
  • Is a strong communicator, with the social skills to connect with key(users), project people, IT community and external consultants.
  • Is able to set priorities and demonstrate excellent organizing, planning and problem solving skills;
  • You have influencing skills, training skills and project management skills
  • Has strong presentation skills and are able to present to a wide range of audiences;
  • Is stress resistant and feels comfortable in a coordinating role.
  • Knowledge of or experience with CRM packages and/or ERP systems is an advantage.
  • You will be located in Belgium, but travel up to 30% of your time for international deployment (US, China,..)

 

 

 

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