Global Support Engineer (Electromechanics)

📁
Customer Support/Service
📅
1900167 Requisition #
 
Function:

The 3rd level support team in our Enterprise division handles complex customer issues. Within this team of 7 international support engineers each colleague has his own scope based on his/her expertise/technical background.

Your responsibilities:

 

  • You provide 3rd level support as technical system expert for the customers of our Enterprise Division focusing on Electromechanical issues
  • You participate in expert help desk activities and provide international on premise corrective actions towards our clients
  • You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers.
  • You sporadically participate in installations and configurations, on-site customer training, demo and tradeshow setup, operation and breakdown and new product and system hyper care.
  • You proactively maintain our knowledgebase and your own knowledge regarding the various products (LCD video walls, rear projection cubes, …) and related technologies.
  • You support second-line collaborators both internal and with our worldwide partners
  • You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
  • You report potential project risks to Customer Project Management during installation phase.

 

 

We are looking for a new colleague who:

  • You hold a bachelor’s or master’s degree in Electronics, Electro technics or Electro mechanics
  • You have experience in at least two of the following domains: Mechanics, Electronics/Electrics, Optics, IT Hardware
  • You possess strong analytical skills, have an eye for detail and are quality minded
  • You are able to work independently and are very client-centered and service minded.
  • You have great communication skills and can display diplomacy where needed
  • You are flexible to travel world wide (no more than 25% of your time)
  • You are fully conversational in English, other languages are an asset
Our offer:
  • An interesting, challenging job with lots of autonomy
  • A high-tech environment in our new headquarters               
  • Continuous training & development opportunities through our very own Barco University
  • Barco was awarded the Top Employer label 2016 for its excellent working conditions. 

  

 

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