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Customer Support/Service
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1900839 Requisition #

 

 
Function
 

Barco is looking for a support engineer to strengthen our team within the Entertainement division at the global HQ at Kortrijk. As a support engineer, you’ll provide 3rd line support to our customers worldwide. As a support engineer, you’ll handle complex customer issues in your own scope of expertise.

 

Are you in for technical challenges? Are you open to travel to our customers worldwide? And, do you really enjoy helping others? Then know that we are looking for 3 new colleagues. Maybe you’re one of them!

 
Key responsibilities 
  • You provide 3rd level support as a technical expert within your own domain.
  • You provide international corrective actions towards our customers.
  • You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers
  • You sporadically participate in installations and configurations, on-site customer training, demo and tradeshow setup, operation and breakdown and new product and system hyper care.
  • You make sure to maintain and to improve your knowledge regarding our various products and technologies.
  • You support second-line collaborators both internal and with our worldwide partners
  • You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
  • You report potential project risks to Customer Project Management during installation phase.

 Requirements 

  • You have a technical Bachelor or Master’s degree. We are also open to fresh graduates!
  • You have knowledge of one of the following domains: electronics, electromechanics, ICT, mechanics or networking.
  • You are willing to travel world wide (maximum 25% of your time)
  • You are fluent in English, both written and oral.
  • You have strong analytical skills
  • You have an eye for details and quality
  • You customer oriented: you always have their best interest at hart. 
 

Our offer 

  • A permanent contract
  • A competitive salary package with extra-legal benefits such as a health and group insurance, meal vouchers, bonus system, …
  • The opportunity to work for an international market leader where innovation really matter.
  • Internal training in our Barco University
  • A modern and state of the art working environment
  • A challenging technical role

 


 

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