Global Support Engineer (m/f/d)

📁
Customer Support/Service
📅
1901422 Requisition #
 
Function 

Barco is looking for an support engineer electromechanics to strengthen their worldwide team. As a support engineer, you’ll provide 3rd line support to our customers worldwide focusing on Electromechanical as well as IT connectivity issues. As a support engineer, you’ll handle complex customer issues in your own scope of expertise. 

Are you in for technical challenges? Are you open to travel to our customers worldwide? And, do you really enjoy helping others?Then know that we are looking for a new colleague. Maybe you’re the One ! 

 

Key responsibilities 
  • You provide 3rd level support as a technical expert within your own domain.
  • You provide international corrective actions towards our customers.
  • You analyze incidents and problems, reproduce issues in our Lab and closely collaborate with the different relevant R&D engineers to come to a solution for our partners and customers
  • You sporadically participate in installations and configurations, on-site customer training, demo and tradeshow setup, operation and breakdown and new product and system hyper care.
  • You make sure to maintain and to improve your knowledge regarding our various products and technologies.
  • You support second-line collaborators both internal and with our worldwide partners
  • You provide frequent field feedback to sales, project management and service colleagues in order to maintain the loop between the division and its customers.
  • You report potential project risks to Customer Project Management during installation phase.

Requirements 
  • You have a technical Bachelor or Master’s degree or a n education backround as an IT System engineer. We are also open to fresh graduates!
  • You have knowledge of one of the following domains: electronics, electromechanics, ICT, mechanics or networking.
  • You are willing to travel world wide (approx. 25% of your time)
  • You are fluent in English, both written and oral.
  • You have strong analytical skills
  • You have an eye for details and quality
  • You customer oriented: you always have their best interest at hart. 
 
 

Our offer 

  • A permanent contract
  • The opportunity to work for an international market leader where innovation really matter.
  • Internal training in our Barco University
  • A modern and state of the art working environment
  • A challenging technical role

  • You can expect an interesting and challenging job in a highly qualified international team.
  • We offer you flexible working hours and a fair salary
  • You work with modern tools on high-quality products for the industrial environment
  • You can expect an independent job in a highly motivated multicultural team.

  

 

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