Healthcare Managed Services Engineer

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Customer Support/Service
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1800339 Requisition #

About Barco


Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2017, we realized sales of 1.085 billion euro. We have a team of 3,600 employees, located in 90 countries, whose passion for technology is captured in 400 granted patents.


Barco Healthcare: leading-edge Imaging Solutions and expert Customer Support Services

With a legacy of superior image quality and smart technological innovations, Barco has a solid reputation for delivering dependable display systems that are central to the provision of quality healthcare. Our comprehensive product offering includes leading-edge medical imaging solutions for radiology, mammography, surgery and modality imaging, along with DICOM compliant review displays and mobile point of care devices.

Of course, the Healthcare Business can’t afford to be without expert protection. Our customers’ medical display systems need to be up and running at all times. Their quality needs to be assured, and compliance with medical standards guaranteed. That's why Barco offers a wide range of Maintenance and Support Services: a professional helpdesk, 24/7 e-support, parts coverage and on-site assistance.




To strengthen our team, we are looking for an experienced Healthcare Managed Services Engineer with a strong technical background.

Function

The Healthcare Managed Services Engineer provides a set of (remote) services to partners and end-customers which go beyond the standard warranty and break-fix support.

He/she is responsible for expert delivery & execution of a number of long-term engagements with partners, as well as one-off professional services and contributes to generating Service Revenue & focuses on billable time.

The Healthcare Managed Services Engineer is known & respected as a technical expert in the healthcare domain. He/she shares customer insights collected through daily interactions with end-users with our Product and Engineering teams

 

As our Healthcare Managed Services Engineer, you…

  • manage a named set of customer contracts and are responsible for the delivery of contractual agreed services within SLA.
  • assist our sales teams in selling professional services; you help them with their commercial proposals and provide support when needed
  • act as a single point of contact for selected customers, organizing regular status meetings, both onsite and remote
  • build a close relationship with stakeholders at customer site and watch over their customer satisfaction with Barco’s services and products
  • monitor remotely complete customer environments, equipped by our diagnostic or surgical equipment. You take proactive and corrective actions as required
  • escalate urgent technical problems through the right channels and maintain the communication with your customers.
  • deliver a set of ad-hoc services e.g. advanced product training, replacement strategy and certification tracks (onsite and classroom based)
  • participate actively in developing the portfolio of services, standard deliverables, SOP’s and templates; and ensure consistency in deliverables amongst the team and focus on continuous improvement
  • overlook the complete installed base of partners and their customers and provide recommendations
  • based on your market and customer insights, provide feedback to product management and engineering teams on customer needs and value propositions

Your profile: technical expert - commercial flair - conviction - leadership

  • Master or bachelors’ degree in a technical domain (preferably in IT or Electronics)
  • Min. 5 years’ experience in Healthcare IT, in Services-related field
  • Experience with/understanding of technology, processes & regulations used in hospitals, this both in medical systems and software environments (Radiology or/and Surgical)
  • Fluent in English and Dutch
  • Excellent verbal and written communication and training skills; able to communicate effectively with executive management, engineers and end-users
  • Commercial flair; able to detect opportunities
  • Able to present & defend new offering concept both internally and towards customers; power of persuasion
  • Solid understanding of international business & (Healthcare) industry trends
  • Structured & disciplined way of working; watching over the quality of deliverables
  • Willing to travel occasionally within the EMEA region

Our offer

  • An interesting, challenging job (mostly inhouse) with lots of autonomy in a dynamic team
  • A high-tech environment in our new headquarters
  • Continuous training & development opportunities through our very own Barco University
  • Barco was awarded the Top Employer label in 2016 for its excellent working conditions


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