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IT
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2000136 Requisition #

 

Our IT department is looking for an ICT service engineer who provides first line support to intern customers and in some areas also is responsible for in-depth second line support service.

 

Key responsibilities:

  • You are responsible for providing 1st line support
    • You register and validate incidents and provide the initial support
    • You follow-up of incidents and service level agreements
    • You escalate an incident if needed
    • You are part of the stand-by  team(evenings/weekends) for critical support areas
  • You are responsible for providing 2nd line support within some areas of responsibility (area/domain depends on your skillsets & affinity)
  • You investigate problems in search for the root cause and the solution(s)
  • You are responsible for monitoring and evaluating the availability, capacity and performance of the systems and applications
  • You are alert for and aware of non-optimal business or system processes, lack of integration and sub-optimization: you identify and expose them, you create awareness and inform concerned departments or users and you provide improvement suggestions to the systems- and application responsible
  • You support in executing the system-, application- and integration tests
  • You support projects, migrations and releases during the deployment phase working together with a system engineer, functional analyst & technical designer
  • You are responsible for and monitor the network, desktop environment, servers, security components, directory services, applications … and create and maintain the operations procedures
  • You support the ICT service manager in creating the IT continuity plan
 

We are looking for a new colleague who:

  • You hold a bachelor's degree in IT, ideally combined with a first relevant work experience
  • You are able to work in a WinTel environment and with Microsoft applications
  • You are service & customer minded
  • You are proactive, can work autonomously and you have good problem solving skills
  • You have good communication skills
  • You are willing to join the standby team (1 week stand-by every 4 to 5 weeks)
 

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