📁
Customer Support/Service
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1901098 Requisition #
 

Function
 

Barco is looking for a new Service Coordinator in order to reinforce his existing team at its global HQ in Kortrijk. As a Service Coordinator you’ll oversee the follow up of repairs, warranty swaps, invoicing of service interventions, sales of spare parts and stock transfer orders for the assigned region.

 

Key responsibilities

 

As our Service Coordinator you are in contact with our customer support team and you will initiate, monitor and follow-up the entire service flow for our customers.

 
Your main tasks:
  • You create quotations for repairs or interventions when necessary and follow-up till approval or rejection.
  • You perform daily follow-up on the status of ongoing repairs
  • You coordinate the shipments of repaired units and material
  • You oversee the return of defective material
  • You send out the invoices or credit notes for all the repairs, interventions or sent out material.
  • You manage the entire flow of the purchase of requested parts: you create sales orders in our ERP system, you check the availability of the purchased spare parts and you create the invoice.
Requirements 
  • You have bachelor or equivalent through experience
  • You have relevant experience, preferably within an international and industrial environment.
  • You are computer proficient and you have a good knowledge of “Microsoft Office package” and ERP systems: SAP CRM/ECC knowledge is an asset.
  • You have a good knowledge of Dutch, French and English, written and oral
  • You have good communication skills, both written and oral.
  • You have good organization skills
  • You can keep on overview 
 

Our offer 

  • A permanent contract
  • A competitive salary package with extra-legal benefits such as a health and group insurance, meal vouchers, bonus system, …
  • The opportunity to work for an international market leader where innovation really matters.
  • Internal training in our Barco University
  • A modern and state of the art working environment


 

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