Solution Architect ClickShare

📁
Customer Support/Service
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1901409 Requisition #
 
Solution Architect ClickShare
 
We are looking for a Solution Architect to join our Design Build Solutions team. 
As a Solution Architect you will be an expert in delivering our valued ClickShare experience with simplicity and ease-of-use. You are responsible to support the sales organization and the partners/customers with expert know-how on the Barco ClickShare product line through training, demo’ and technical expertise that support the conversations throughout the customer journey. As a liaison between Sales, Service and Product Management, you also collect key customers and user insights and feed them back to the product base.
 
Key responsibilities
  • As a Solution Architect, you support the sales teams with answers to technical and commercial “specialist” questions. You are the go-to person for specific questions related to product specs, use and performance.
  • You support the sales teams in trade-shows, product demos, shoot-outs & the sales process by taking ownership of the best practice in setup of the ClickShare solution.
  • You are able to provide product presentations and trainings to our customers, partners and consultants.
  • You translate customer requirements towards a technical solution leveraging your product expertise and IT (security) domain knowledge
  • You assist the sales team in preparing technical proposals for international tenders.
  • You help customers plan and understand the best ways to utilize and integrate the Clickshare Solution within their network and IT infrastructure.
  • You collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams – you actively follow-up critical deployments and issues ensuring the right priorities are set.
  • You proactively support and communicate towards customers and partners with the adequate level of information on new products or product updates.
  • You work on multiple customer accounts simultaneously and in an international environment. 
We are looking for a new colleague who...
  • Has a Master’s degree in Engineering or equivalent.
  • Has 3-5 years’ experience in a similar job / role.
  • Has a customer first mentality (both for internal as external customers).
  • Has experience with corporate deployments and networks preferably within an IT organization – understands the language of IT and network security
  • Has excellent presentation and communications skills (oral & written). You are able to bring a message in a very clear and understandable way
  • Has affinity with technical aspects of a product range and are willing to learn
  • Has a commercial mind-set and is a problem solver
  • has a deep understanding of how the product works, what the value proposition of the product is to the customers and how the product is used
  • Is a real team player and you are good at interacting with sales, service and product management
  • Performs multiple assignments on schedule.
  • If flexible - willing to travel when required
  • Communicates fluently in Dutch, French and English – other languages are an asset.

 

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