Technology Services Coordinator

📁
Customer Support/Service
📅
1900902 Requisition #

Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight, and when experiences come to life. That’s what Barco is all about. In a world where data and rich content are expanding exponentially, we empower our customers with inspired sight, sound and sharing solutions to help them make meaningful connections. Together, we create brighter outcomes, around the world.

  

Barco, a global technology company, designs and develops networked visualization products for the Entertainment, Enterprise and Healthcare markets. Barco has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and APAC. Barco (NYSE Euronext Brussels: BAR) is active in more than 90 countries with 3,500 employees worldwide. please visit our website at www.barco.com


As a Barco associate, you will be part of high performing teams that compete with integrity to deliver results to our customers, our shareholders and to each other. Barco offers a challenging workplace full of the most gifted and innovative professionals in the visualization industry, who are responsible for bringing technologically advanced products to life. We seek individuals with talent and the passion to grow in a culture built on vision, innovation and the competitive spirit. We compete with integrity; we strive to outperform the competition through our focus on the customer, our trust in each other and by providing the environment for individual opportunity and growth.


Function
 

The Technology Services Coordinator will be a primary point of contact for the customer. They will cultivate and maintain good relationships with assigned accounts. They will set up new account information, process orders, and resolves customer issues/problems. This individual is empowered to find solutions and implement, owns problem/requests to fruition. Manages day to day fulfillment of customer account without supervisory intervention.

 
Key Responsibilities
  • Receives/screens incoming customer calls.   Communicates "non technical" information to customers. 
  • Respond to customer inquiries by researching status of orders for repair, return or field servicing.
  • Process customer PO's and invoices for product purchases, goods or services.
  • Examine warranty claims and handle customer returns and exchanges; issue return material authorization numbers.
  • Provide general administrative support related to customer service activities.
  • Responsible to maintain an industry leading customer satisfaction rating by providing timely, professional and accurate responses to customer/partner/end user inquiries and requests. Uses discretion and judgment in communication with accounts.
  • Responsible for collecting and providing all required information for accurate order processing.

We are looking for a new colleague who has

  • Computer literate with working knowledge of MS Word, MS Excel, MS Access and ERP systems.
  • Experience in customer facing role.
  • Must be well organized, demonstrates good time management, and the ability to prioritize.
  • Flexibility and teamwork are an absolute must.
  • Excellent verbal and written communication skills and superb interpersonal skills.
  • Ability to work under pressure with minimal supervision.
  • SAP and advanced Excel experience is a plus

Are you excited to dive into a new challenge?
 
Don't hesitate to apply!


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