Technology Services Specialist

📁
Customer Support/Service
📅
1900872 Requisition #

Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight, and when experiences come to life. That’s what Barco is all about. In a world where data and rich content are expanding exponentially, we empower our customers with inspired sight, sound and sharing solutions to help them make meaningful connections. Together, we create brighter outcomes, around the world.

 

Barco, a global technology company, designs and develops networked visualization products for the Entertainment, Enterprise and Healthcare markets. Barco has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and APAC. Barco (NYSE Euronext Brussels: BAR) is active in more than 90 countries with 3,500 employees worldwide. please visit our website at www.barco.com

 

As a Barco associate, you will be part of high performing teams that compete with integrity to deliver results to our customers, our shareholders and to each other. Barco offers a challenging workplace full of the most gifted and innovative professionals in the visualization industry, who are responsible for bringing technologically advanced products to life. We seek individuals with talent and the passion to grow in a culture built on vision, innovation and the competitive spirit. We compete with integrity; we strive to outperform the competition through our focus on the customer, our trust in each other and by providing the environment for individual opportunity and growth.

 
Function
 

The Technology Services Specialist will provide first tier and second tier technical troubleshooting and support in addition to managing technical issues to closure.   

 
Key Responsibilities
 
  • Respond to customer inquiries via phone, email and client portal
  • Research required information using available resources
  • Handle and resolve customer questions, issues and complaints according to required service levels
  • Process RMAs, orders and do internal follow-up as necessary to ensure we deliver on our promises and any service level agreements.
  • Identify and escalate priority issues
  • Route calls to appropriate resources and staff
  • Follow-up with clients where necessary
  • Complete call logs and reports
  • Support creating activity reports on call center cases 


We are looking for a new colleague who has

  • Associates degree in IT or Electronics and/or equivalent training
  • 2-3 years of experience as technical services support.
  • Familiarity and/or demonstrated comfort level using call center and ERP tools
  • Electronics experience a plus
  • Final escalation point with responsibility for resolution
  • Ability to write knowledge base articles (a plus)
  • Experience in troubleshooting proprietary systems with limited documentation.
  • Exceptional customer relation skills with reliable judgment and problem-solving skills.
  • Excellent project management skills and ability to get things done
  • Ability to multi-task with exceptional attention to detail
  • Ability and motivation to take initiative as an advocate of our customers to others.
  • Ability to clearly communicate actions necessary and influence a broad spectrum of stakeholders on behalf of the customer.
  • Excellent interpersonal skills and able to work with many different teams and cultures.
  • Self-starter with pride of ownership
  • Capability to handle medium to high levels of stress and retain resilience.
  • An ability to produce quality deliverables
  • Expert level computer skills (Operating Systems) and demonstrated comfort level dealing with computer and other hardware (i.e., servers, switches, etc)
  • Basic knowledge of IP and experience with local area networks (e.g., set up and configuration)
  • Barco, Inc. supports all policy and practices related to (but not limited to), federal and local employment regulations such as follows: EEO, AAP, ADA, OSHA, ITAR, CT-PAT and E-Verify. We promote a drug free work environment, along with and an open door policy of communication. All of our practices support global diversity and inclusion in the workplace.
 Our offer
 

We offer a competitive compensation package that includes a menu of benefits to help promote wellness for you and/or your family.

 Are you excited to dive into a new challenge?  

VISIT http://www.barco.com/en/Jobs TO APPLY FOR THIS POSITION and refer to job number 1900872. Only those applicants who meet the minimum skills/qualifications in this posting will be considered. Successful candidates must be able to provide proof of legal authorization to work in the United States.

 

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