Customer Services Engineer

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Date: Mar 18, 2024

Location: Bracknell, Berkshire, GB

Company: Barco

Barco is looking for a new Customer Services Engineer for the UK and Ireland region in order to reinforce its existing team at its UK Office in Bracknell. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

 

 

Key responsibilities

 

  • Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the UKI area and abroad.
  • Repair and troubleshooting of Barco hard- and software.
  • Assist at sales demos in order to promote our Barco’s solutions.
  • Give product training to partners and end-users
  • Execute pro-active analysis visits, report and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • Document actions and solutions in a timely fashion.
  • Follow training to update your technical, commercial and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.

 

Requirements

 

  • 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
  • Good knowledge of hardware, software and networking technologies.
  • Communicates fluently in English.  Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco’s products and Salesforce is a plus.

 

 

Our offer

 

  • A permanent contract
  • A competitive salary package
  • The opportunity to work for an international market leader where innovation really matters.
  • Internal training in our Barco University
  • A modern and state-of-the-art working environment

 

 

Apply now »