Customer Services Engineer

Barco is looking for a new Customer Services Engineer for the UK and Ireland region in order to reinforce its existing team at its UK Office in Bracknell. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities

• Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the UKI area and abroad.
• Repair and troubleshooting of Barco hard- and software.
• Assist at sales demos in order to promote our Barco’s solutions.
• Give product training to partners and end-users
• Execute pro-active analysis visits, report and provide suggestions.
• Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
• Document actions and solutions in a timely fashion.
• Follow training to update your technical, commercial and soft skills.
• Build a relationship with the Customers and detect Service sales opportunities.

Requirements

• 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
• Good knowledge of hardware, software and networking technologies.
• Communicates fluently in English.  Knowledge of any additional language is an asset.
• Excellent communication skills, both verbally and in writing.
• Is service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.

Our offer

• A permanent contract
• A competitive salary package
• The opportunity to work for an international market leader where innovation really matters.
• Internal training in our Barco University
• A modern and state-of-the-art working environment