Customer Services Engineer

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.

Function

Barco is looking for a new Customer Service Engineer for the Italian region in order to reinforce its existing team at its Italian office in Milan. As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities
 

•    Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Italy and abroad.
•    Installation, repair and troubleshooting of Barco hardware and software.
•    Assist at sales demos in order to promote our Barco’s solutions. 
•    Give product training to partners and end-users
•    Execute pro-active analysis visits, report and provide suggestions.
•    Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
•    Document actions and solutions in a timely fashion.
•    Follow training to update your technical, commercial and soft skills.
•    Build a relationship with the Customers and detect Service sales opportunities.

Requirements
 

• Bachelor’s degree in IT Engineering or equivalent proven experience minimum 3 year in a technical customer (Service/Sales) environment in Visualization industry
• Good knowledge of hardware, software and networking technologies.
• Communicates fluently in Italian and English.  Knowledge of any additional language is an asset.
• Excellent communication skills, both verbally and in writing. 
• Is service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus. 
• Available for frequent travelling at least 50% of the time

Let's "wow" you with
 

• The opportunity to work for an International market leader where innovation matters
• A variety of inhouse trainings at our Barco University so you can continuously grow & learn as a professional
• A competitive salary package
• Company car