Commercial Operations Coordinator

We are looking for a Demo Coordinator to join our team.

You  will be located in Duluth, GA (North Atlanta) area.  

The demo coordinator is responsible for supporting sales demonstration product requests, ensure requests and shipments are completed with accuracy and timely.

You will work with various stakeholders both internal and external to ensure a timely return of products.

You are accountable for your demo inventory, will follow up new requested items & approval flows, work with planning and procurement teams and ensure accurate inventory controls are used throughout the process.

Main accountabilities:

• Process demo requests in both Salesforce and SAP to ensure all requirements are communicated and visible, orders and shipments are processed, customers and internal requestors are updated.
• Work in close collaboration with all stakeholders to ensure an on-time return and full E2E flow according to our commitments, SLA's and KPI's.
• Be able to prioritize and maintain a rapidly moving planning for your demo inventory, help users with additions, insights and reservations.
• Make sure our tools and reporting reflect the correct demo inventory, take necessary actions to correct when needed.
• Support audits of internal and external Barco demo inventory, escalate missing/lost products to management.
• Create work orders for returned demo material to be handled by the depot repair team according to the existing SLA's.
• Take the demo lead for planned tradeshows: schedule stakeholder meetings, collect all needed inputs on materials, planning, shipments & returns. Clear and on-time communication is key.
• Execute our policies and procedures, look for areas of improvements.

Qualifications:

• Ability to schedule and perform assignments independently
• Good communication skills, as this position will interface with both internal and external customers.
• You should have the ability to multitask and prioritize