Customer Success Coordinator

The Customer Success Coordinator supports customers and the services delivered by Barco with qualitative and on-time administrative support and communication.

Main accountabilities:

1. Creates quotations for repairs or interventions when necessary and follow-up till approval or rejection
2. Performs daily follow-up on the status of ongoing repair
3. Coordinates the shipments of repaired units and material
4. Oversees the return of defective material
5. Sends out the invoices or credit notes for all the repairs, interventions or sends out material
6. Manages the entire flow of the purchase of requested parts: he/she creates sales orders in our ERP system, checks the availability of the purchased spare parts and creates the invoice
7. Represents the customer’s requirements and needs in the HQ Service organization
8. Interacts with the various internal stakeholders (eg Technical Support Engineers, Traffic, Warehouse, Finance planning, production, sales, service ,..) and Customer Care Managers to address the service orders in a swift manner
9. Drives customer satisfaction

10. Healthcare specific:  Knowledge of QMS requirements to achieve ISO9001, ISO13485

Education:

• Bachelor’s degree or equivalent professional experience

Experience:

• Experience in a B2B Service environment is a plus
• Experience with SAP ERP is a must 

Competencies:

• Solution oriented
• Precise and accurate
• Organizational skills and ability to work autonomously
• Effective communication skills
• Service and customer-minded
• Teamplayer

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

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