Global Technology Services Intern

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences, foster knowledge sharing and wise decision-making in organizations, and help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euros in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents. 

About Barco Enterprise 

The Barco Enterprise division is at the forefront of innovations in the context of Barco's digital transformation. Specifically, the Connected Media group develops a state-of-the-art, professional cloud software platform to securely process and distribute real-time, high-end media from many sources towards various visualization points. Real-life applications where this platform is being used are, e.g., digital operating rooms in large hospitals, interactive classrooms in business schools and universities, and extensive control rooms.

What am I going to do?

• Analyze technical problems reported via phone, e-mail, or the Barco Service Portal by customers, partners, or Customer Service Engineers.
• Provide feedback to the service requester on the status of the problem, take corrective actions, and anticipate resolution time and estimated cost.
• After verifying technical compatibility, logistical possibilities, and required competencies, resolve issues by ordering the necessary resources, materials, and labor.
• Detect quality issues and forward all relevant information to the appropriate escalation channel.
• Provide information to the rest of the organization in case of an escalation.
• Review the result of corrective actions.
• Perform these tasks according to agreed KPIs and SLAs.

What do we expect from you?

• Be currently enrolled in a master’s degree graduate program specializing in MIS (Management Information Systems), CIS (Computer Information Systems), or Computer Science.
• Be able to work 20 hours a week on-site in Duluth, GA (spring/summer). This is a 6-month internship.
• Be able to work in a team.
• Be able to report status, issues, and progress to a team.

Barco is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.
 
If you need reasonable accommodation for any part of the application process at Barco, please contact our HR department at hramericas@barco.com Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss reasonable accommodation.
 
Equal Opportunity Employer: Veteran / Disability