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Location: 

Kortrijk, BE Karlsruhe, DE

Date:  Sep 28, 2022
Job ID:  4452

Customer Success Manager (Salesforce)

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents.

 

The Customer Success Manager is a high value-added business partner to the Global Customer Succes (GCS) organization, enabling revenue growth and increasing productivity by providing effective methodologies, efficient adoption towards processes and tools. A Customer Success Manager, you will make sure sales, service and marketing teams are running as efficiently and productivey as possible. 

 

YOUR JOB RESPONSIBILITIES:  


    • Implement adoption technologies to field sales teams worldwide, for systems such as CRM (Salesforce) and CPQ. 
    • Monitor the assigned sales organization’s compliance with required standards for maintaining CRM data. Work with sales management to optimize the effectiveness of the company’s technology investments.  
    • Analyze usage and performance metrics data and leverage it to effectively help management develop coaching strategies and develop the execution plans. 
    • Coordinate commercial excellence and award programs for adoption & enablement of the worldwide sales community.
    • Coordinate training delivery to sales, sales management, and sales support personnel; develops and executes sales onboarding program 
    • Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement 
    • Develop product and process knowledge across Barco’s business units via successful completion of required training, utilize this knowledge to understand sales motions, customer journey go-to market strategy and management of sales funnels & trends. 
    • Support funnel management by tracking key performance metrics; define and deliver techniques to improve funnel performance for sales management  
    • Support the consistent implementation of company initiatives as needed  
    • Build peer support and strong internal-company relationships with other key management personnel. 
    • Provide content for executive presentations, as necessary. 
    • Consistently ensure that business is always conducted with integrity, consistent with Barco values. 

 

QUALIFICATIONS: 


    • Academic Bachelor or master’s degree in business management, education, or equivalent by experience 
    • Minimum of 5 years in a sales operations or similar capacity  
    • Excellent communication and influincing skills
    • Demonstrated experience in driving adoption and enablement (CRM, CPQ, Marketing Automation,…), funnel management, sales onboarding and problem solving skills 
    • Advanced experience with Salesforce (either sales, service or commerce cloud)
    • Ability to work effectively in a hybrid environment with local and remote teams 
    • True team player

 

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