Commercial Services Coordinator

Register the maintenance contracts and follow up until contract activation, booking and invoicing

• Follow up on opportunities

• Translate the commitments of maintenance contracts for the helpdesk and field service planning

• Prepare the Quotes of the maintenance contracts and align with the customer care managers

• Create the standard contract documents • Follow up the signature flow for all contract documents and file them

• Make reports for these leads and distribute for your region • Assist with the administration of all quotations

• Evaluate the costs of maintenance contracts regularly to validate the correct price of quotations and renewals

• Prepare supporting documents (ex. intervention history) to enable the creation of maintenance contract proposals

• Prepare all relevant reporting (installed base, attach rate, conversion rate, renewal rate, opportunities …).

• Seek proactively for improvement of the processes by creating and implementing Red Tags

Must Have:

SAP - Lead to Order / Order to Cash work experience

Good communication skills

Good understanding of MS XL