Customer Services Engineer

Key responsibilities

• Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
• Repair and troubleshooting of Barco hard- and software.
• Assist at sales demos in order to promote our Barco’s solutions.
• Give product training to partners and end-users
• Execute pro-active analysis visits, report and provide suggestions.
• Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
• Document actions and solutions, hours and expenses in a timely fashion.
• Follow training to update your technical, commercial and soft skills.
• Build a relationship with the Customers and detect Service sales opportunities.

Requirements

• 3 years of experience in a technical customer (Service/Sales) environment, preferrable in visualization/entertainment industry
• Good knowledge of hardware, software and networking technologies.
• Communicates fluently in English.  Knowledge of any additional language is an asset.
• Excellent communication skills, both verbally and in writing.
• Is service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.