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Suzhou, CN

Date:  Nov 23, 2021
Job ID:  4045

Supplier Complaint Coordinator

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020. 

Key Responsibilities:


  • Is responsible for the qualitative processing of the defect reports towards supplier within agreed time frame.
  • Review defect reports towards supplier in accordance to the agreed guidelines.
  • Communicate these defect reports towards supplier and come to a mutual agreement on these concerns, in relation to responsibility, cost, RMA…
  • Decide upon format of feedback of supplier (e.g. 8D).
  • Ensure that all defect reports are processed in time.
  • Provide input for to create or update work instructions based on occurred defects.
  • Take initiative to prevent further spread of bad quality goods in the company (stock checks, …)
  • Take appropriate actions within the Barco organisation when Barco specs are unclear (contact with R&D; initiate i-track, …)
  • Provide input to IQC department for inspection criteria and frequency.
  • Other tasks assigned by the reporting manager.




  • At least Bachelor degree in technical domain or equal by experience.
  • At least 3 years in quality function or buying function (good relationship with suppliers is crucial).
  • Must be able to work independently with a minimal of guidance.
  • Good time management, planning/organization and decision-making skills.
  • Must be able to work well in teams with employees from all different departments on all levels.
  • Proficient PC skills, including electronic mail, work processing, spreadsheet, graphs, etc.
  • This position requires strong communication skills , the ability to interface with individuals at all levels and functions in- and outside Barco and to act with a solution in mind.
  • This individual regularly works with restricted information. 
  • Good knowledge of English (reading, writing, speaking).
  • Technical knowledge, can read & review the drawings.