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Customer Services Engineer

Location: 

Warsaw, PL

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe.
 
Function
 
Barco is looking for a new Customer Service Engineer for the EMEA, based in it's Poland Office in Warsaw.  As a Customer Service Engineer, you'll support our partners in deploying and servicing visualization systems in the Medical and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.
 
 
Key responsibilities
 
Provide technical remote and on-site support to Barco's Medical and Control Room Customers in the EMEA area.
Repair and troubleshooting of Barco hard- and software.
Assist at sales demos in order to promote our Barco's solutions.
Give product training to partners and end-users
Execute pro-active analysis visits, report and provide suggestions.
Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
Document actions and solutions in a timely fashion.
Follow training to update your technical, commercial and soft skills.
Build a relationship with the Customers and detect Service sales opportunities.
 
Requirements
 
3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
Good knowledge of hardware, software and networking technologies.
Communicates fluently in English & Polish.
Excellent communication skills, both verbally and in writing.
Is service- and client-oriented.
Experience with Barco's products and Salesforce is a plus.
 
 
Our offer
 
A permanent contract
A competitive salary package
The opportunity to work for an international market leader where innovation really matters.
Internal training in our Barco University
A modern and state-of-the-art working environment

🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.  

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this

About Barco

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. 
 
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. 
 
Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity. 

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