Order Processor

1801010 Requisition #
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Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge.  When images become insight, and when experiences come to life. That’s what Barco is all about.  In a world where data and rich content are expanding exponentially, we empower our customers with inspired sight, sound and sharing solutions to help them make meaningful connections.  Together, we create brighter outcomes, around the world.

Barco, a global technology company, designs and develops networked visualization products for the Entertainment, Enterprise and Healthcare markets. Barco has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and APAC. Barco (NYSE Euronext Brussels: BAR) is active in more than 90 countries with 3,500 employees worldwide. Barco posted sales of 1.102 billion euro in 2016.  For more information on Barco, please visit our website at www.barco.com

As a Barco associate, you will be part of high performing teams that compete with integrity to deliver results to our customers, our shareholders and to each other. Barco offers a challenging workplace full of the most gifted and innovative professionals in the visualization industry, who are responsible for bringing technologically advanced products to life. We seek individuals with talent and the passion to grow in a culture built on vision, innovation and the competitive spirit.  We compete with integrity; we strive to outperform the competition through our focus on the customer, our trust in each other and by providing the environment for individual opportunity and growth.  

We are currently hiring an  Order Processor to join our Barco team. This individual will be located in our Duluth GA office.

Essential Duties and Responsibilities:

• Maintains relationships and favorable contacts with assigned accounts, sets up new account information and resolves customer issues/problems, and owns problem/requests to fruition/conclusion. 

• Acts as initial point of contact for sales orders. Gives priority to assigned accounts however will take any call that comes into center and starts process of solving the event. Informs account owner of event. 

• Is proficient in SAP in all areas such as order entry, customer service, RMA, and can fill in for each position when customer demands increase. 

• Delegates for faster response to customer events. 

• Verifies pricing is correct and invoicing is done daily. Depending on customer satisfaction, is empowered to make pricing decisions within a range. 

• Compiles pertinent information for and generating accurate configurations and customer/end user profiles in ERP system, recommends changes. 

• Responsible to maintain a high level of product and program knowledge by reviewing and understanding written materials and utilization of SAP and partner/customer tools. 

• Provides information to  on all significant sales opportunities. 

• Responsible for collecting and providing all required information for accurate order processing and will reject or approve order for entry into system and communicates to customer. 

• Responsible to maintain an industry leading customer satisfaction rating by providing timely, professional and accurate responses to customer/partner/end user inquiries and requests. 

• Escalates customer satisfaction issues to Customer Care Center Management and Operations Organization. Will manage meetings with cross functional groups and resolve issues related to customer satisfaction. 

• Communicates on a regular basis with BDR sales teams regarding account issues, order status, shipment forecasts and opportunities. Responsible for promoting Barco business philosophy business practices and core values to our customers and vendors. 

• Accountable for order and sales KPI's per month.


·       BA Degree preferred or AA degree with 5+ years of experience in a sales department with order and sales experience

·       Effective interactions with personnel at all organizational levels.

·       Must possess communication skills that allow interaction with upper level management as well as other levels with external and internal customers.

·       Demonstrated independent management of day to day activities.

·       Experience in a work environment requiring frequent change in strategies to meet changed needs.

·       Experience in business environment evaluating impact of decisions.

·       Experience in SAP system.

Barco, Inc. supports all policy and practices related to (but not limited to), federal and local employment regulations such as follows:  EEO, AAP, ADA, OSHA, C-TPAT and E-Verify.  We promote a drug-free work environment, along with an open door policy of communication.  All of our practices support global diversity and inclusion in the workplace.


We offer a competitive compensation package that includes a menu of benefits to help promote wellness for you and/or your family. 


VISIT www.barco.com TO APPLY FOR THIS POSITION and refer to job number 1801010.  Only those applicants who meet the minimum skills/qualifications in this posting and answers the prescreen questions will be considered.  Successful candidates must be able to provide proof of legal authorization to work in the United States.



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