Customer Success Manager

Customer Support/Service
1901373 Requisition #

Imagine a way to see, sense, and share the intangible. It’s what happens when big data becomes knowledge. When images become insight, and when experiences come to life. That’s what Barco is all about. In a world where data and rich content are expanding exponentially, we empower our customers with inspired sight, sound and sharing solutions to help them make meaningful connections. Together, we create brighter outcomes, around the world.


Barco, a global technology company, designs and develops networked visualization products for the Entertainment, Enterprise and Healthcare markets. Barco has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and APAC. Barco (NYSE Euronext Brussels: BAR) is active in more than 90 countries with 3,500 employees worldwide. please visit our website at


As a Barco associate, you will be part of high performing teams that compete with integrity to deliver results to our customers, our shareholders and to each other. Barco offers a challenging workplace full of the most gifted and innovative professionals in the visualization industry, who are responsible for bringing technologically advanced products to life. We seek individuals with talent and the passion to grow in a culture built on vision, innovation and the competitive spirit. We compete with integrity; we strive to outperform the competition through our focus on the customer, our trust in each other and by providing the environment for individual opportunity and growth.


As a Customer Success Manager for Meeting Experience with ClickShare Product line, you will help maintain high levels of satisfaction and engagement among our end users based in a variety type of industries  ex. Car Manufactures, Insurance companies, truck manufactures and others located in USA.


Our Customer Success Managers is ultimately responsible for making sure that clients are constantly realizing the value of their account, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

Key Responsibilities
  • You establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment:
  • You develop a positive, trusted relationship with assigned customers by providing value throughout the customer partnership and resulting in high customer satisfaction.
  • You ensure that customers employ best practices and their solution is optimized for maximum value.
  • You understand customer's overall use of the Barco Solutions, Services, Education and Support services (incl. knowledge base).
  • You understand customer's business priorities, overall technology landscape, and organization to ensure proper use of Support processes and escalation procedures, to drive desired business outcomes with licensed Barco solutions.
  • You maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs (e.g do they use all relevant features? Do they use all relevant features to the fullest, can they benefit from new features that are available, …).
  • You track accounts to identify churn risks and work proactively to mitigate those risks.
  • You promote customer participation in Barco Communities/User Groups and identify key customer advocates that can support marketing efforts through case studies, speaking opportunities, references, etc
  • You analyze usage data to discover insights that drive recommendations for clients.
  • You act as the voice of the customer within the company. Therefore partnering with internal stakeholders (Sales, Support, Professional Services, Marketing, Product, Engineering & Usage analytics teams) to align on account strategy and reach account success. More specifically:
  • You engage with product teams and customers to ensure effective communication of product roadmaps and their influence on customer activities.
  • You work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers.
  • You understand customer pain points and help drive escalations by coordinating between Product Management and Support groups (manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution).

We are looking for a new colleague who has

  • Has experience in a customer facing role, preferably with account management experience
  • Has great networking skills and know how to build a solid relationship with a customer.
  • Has affinity with integrating network solutions.
  • Has affinity with teaching environments & methods is a plus.
  • Has experience in cross-functional team work (e.g. Sales, Product, Marketing, Services)
  • Has excellent verbal & written communication skills in English
  • Can communicate both with end users as well as technical teams
  • Has strong presentation & meeting facilitation skills
  • The ability to travel up to 70% the time

Barco, Inc. supports all policy and practices related to (but not limited to), federal and local employment regulations such as follows: EEO, AAP, ADA, OSHA, ITAR, CT-PAT and E-Verify. We promote a drug free work environment, along with and an open door policy of communication. All of our practices support global diversity and inclusion in the workplace.

Our offer

We offer a competitive compensation package that includes a menu of benefits to help promote wellness for you and/or your family.

Are you excited to dive into a new challenge?  

VISIT TO APPLY FOR THIS POSITION and refer to job number 1901373. Only those applicants who meet the minimum skills/qualifications in this posting will be considered. Successful candidates must be able to provide proof of legal authorization to work in the United States.


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