Technical helpdesk agent EMEA

📁
Customer Support/Service
📅
1901280 Requisition #

Function
 

To ensure the customer satisfaction, we are looking for a Technical Helpdesk Agent. As a Technical Helpdesk Agent, you provide support to our partners within the EMEA region.

 

Barco designs and develops high-end visualization products for Entertainment, Enterprise and Healthcare. In those markets Barco is continuously seeking to explore new innovative solutions for their customers. By being in close-contact with our customers, our high-tech products and our internal customer service organization, the Barco products will hold no more secrets for you. In the end, your contribution as a Technical Helpdesk Agent will be key to ensure Barco remains a truly service and client-oriented company.

 
 

Key responsibilities

  • You analyze technical problems which are reported via phone, e-mail or internet by customers, partners or customer service engineers.
  • You provide feedback to the service requester on the status of the problem, take corrective actions and anticipate resolution time and estimated cost.
  • You resolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
  • You detect quality issues and forward all relevant information to the appropriate escalation channel.
  • You provide information to the rest of the organization in case of escalation.
  • You review the result of corrective actions.
  • In some cases, you perform scheduled/emergency on-site service repairs and are on stand-by via telephone on weekend days.


Requirements
  • Has a very good networking experience.
  • Experience with Salesforce or CRM SAP is a plus.
  • Communicates fluently in English and French. Knowledge of any other language is a plus.
  • Has excellent communication skills, both orally and in writing.
  • Is service and client oriented.
 
Our offer
  • A permanent contract
  • A competitive salary package with fringe benefits such as health and group insurance, meal vouchers,…
  • An interesting, challenging job with lots of autonomy.
  • The opportunity to work for an international market leader where innovation does matter.
  • Internal training in our Barco University
  • A modern and state of the art working environment
  • You end up in a team with around 10 technical helpdesk agents
  • A good work-life balance


 

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