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Presales Engineer

Location: 

Bracknell, Berkshire, GB

Purpose of the job :

As a Presales Engineer, you support the sales teams using your technical knowledge, your technical account management skills, sales ability and a strong customer-first focus. You can take and give directions. You work closely with the sales colleagues to achieve the desired targets. 

 

 

Required competencies 

• Learn the technical details concerning the BU-related Products. • Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents. • Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers. • Create, manage and execute on support contracts. • Work with the Barco and Partner sales teams on planning and organizing sales opportunities. • Manage customer relations by soliciting and logging client feedback. • Gather and interpret customer requirements. Determine the best solution in collaboration with the Product management team. • Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management. • Attend, manage and participate in all required shows, meetings and training sessions.

Required education, experience and competencies

 

 

 • People management: o Excellent relationship/stakeholder management. o Able to communicate in English and other languages depending on the region you support. o Communication & presentation skills. o Autonomy & initiative.

 • Result management: o Technical curiosity and a natural flair for technical application. o Ability to break down technical concepts into more ‘user friendly’ terminology. o Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution. o Experience with Salesforce CRM is a plus. o Familiar with MS Office Suite, particularly Excel and PowerPoint

 

 

 

🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.  

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this

About Barco

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. 
 
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. 
 
Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity. 

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