Customer Services Engineer

Key responsibilities

• Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
• Repair and troubleshooting of Barco hard- and software.
• Assist at sales demos in order to promote our Barco’s solutions.
• Give product training to partners and end-users
• Execute pro-active analysis visits, report and provide suggestions.
• Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
• Document actions and solutions, hours and expenses in a timely fashion.
• Follow training to update your technical, commercial and soft skills.
• Build a relationship with the Customers and detect Service sales opportunities.

Requirements

• 3 years of experience in a technical customer (Service/Sales) environment, preferrable in visualization/entertainment industry
• Good knowledge of hardware, software and networking technologies.
• Communicates fluently in English.  Knowledge of any additional language is an asset.
• Excellent communication skills, both verbally and in writing.
• Is service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.

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At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

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